Privacy Policy

VOTRRO Coffee Roastery is committed to protecting the privacy of visitors to our website, store.votrro.com.

This Privacy Policy explains how we collect, use, and share your personal information. By accessing or using the Site, you agree to the terms of this Privacy Policy.

Information We Collect:

We collect several types of information from and about users of our Site, including:

• Personal Information: This may include information that can be used to identify you, such as your name, email address, postal address, phone number, payment information (processed by our payment processor), and IP address. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact us.  
• Usage Information: We collect information about your interactions with the Site, such as the pages you visit, the products you view, the links you click, and the time you spend on the Site. This information may be collected through cookies, web beacons, and other tracking technologies.
• Device Information: We collect information about the device you use to access the Site, including your device type, operating system, browser type, and screen resolution.  

How We Use Your Information:

We may use your information for the following purposes:

• Providing and Fulfilling Orders: To process and fulfill your orders, including shipping and handling.
• Account Management: To create and manage your account, including providing you with access to your order history and account settings.
• Customer Service: To respond to your inquiries and provide customer support.
• Marketing Communications: To send you promotional emails about our products, services, and special offers (you can opt-out of these communications at any time).  
• Improving the Site: To analyze how users interact with the Site and make improvements to its functionality and design.
• Legal Compliance: To comply with applicable laws and regulations.

Sharing Your Information:

We may share your information with the following third parties:

• Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, marketing, and other services. These providers are contractually obligated to protect your information.  
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies:  

We use cookies and other tracking technologies to collect usage and device information. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Site.  

Data Security:

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.  

Your Choices:

• Opt-Out: You can opt-out of receiving marketing communications from us by clicking the “unsubscribe” link in our emails or by contacting us directly.  
• Access and Correction: You may access and update your personal information by logging into your account or contacting us.  

Children’s Privacy:

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will post any changes on this page and encourage you to review it periodically.  

Contact Us:

If you have any questions about this Privacy Policy, please contact us at:

VOTRRO Coffee Roastery
+6281280805577
Jl. Muara Karang Barat no. 41
pluit, penjaringan,
Jakarta Utara
Indonesia